You’ve just spent ages working on a website and attempting to drive traffic to it. After running various tests, you figure out that your conversion rate is far from ideal. Plenty of people may be visiting your site, but you’re not converting them into leads or getting the desired action out of them.
We see this all the time with companies everywhere. Whether you own a business and want to grow it, or if you’re a marketing professional keen to progress your digital strategy; Conversion Rate Optimisation, or CRO for short, is essential.
In this guide, we’ll take a look at conversion rate optimisation, and why it’s so beneficial. Mainly, we’re concerned with the fundamental mistakes you’re currently making. By helping you avoid these mistakes, we’ll soon be able to improve your CRO and see all the benefits this brings.
What are the benefits of CRO?
Conversion rate optimisation is the art of optimising your user journey to help more traffic take action. In practice, this could refer to how many users are visiting your website and going on to buy something or make an enquiry.
Either way, improving this rate will be highly beneficial. If you double or triple your conversion rate, then you’re basically doubling and tripling your enquries/sales. In a world where everyone is fiercely competing for a share of the web traffic, it’s crucial that you squeeze as much from your traffic as possible.
There’s a direct correlation between CRO and the number of customers a business has as well. An outstanding conversion rate usually means a business is bringing in more customers on a daily basis.
What’s more, CRO helps you gain more of an understanding of your customer base. You learn what makes them tick, and what’s most likely to trigger their interest to the point that they complete an action or make a purchase.
Finally, CRO helps organisations save money and time. It prevents you from banging away at the same old things that just don’t work. Instead, you get a much better return from your investments by focusing on ideas and digital strategies that result in higher conversion rates, and more money.
It’s evident that there are significant benefits to CRO, but what are the common mistakes you may be making? The rest of this article will look at everything you shouldn’t be doing right now:
Terrible web design
One of the most common issues we see is that your web design is awful. It doesn’t matter how fantastic your product is, or how useful your service might be – if your web design is bad, then your conversion rate will suffer.
Research suggests that around 75% of consumers will judge a business based on the design of their website. If yours isn’t up to scratch, then you’re already potentially losing out on three-quarters of your web traffic. They may load up your site but then leave as soon as they see the state of it.
The obvious question is; what does terrible web design look like?
As it happens, this goes above and beyond the look of your website. Yes, having a good-looking, modern, site is crucial, but you also have to consider how it functions and the journey it creates for users. We recently worked with a client and more than doubled their conversion rate, growing enquiries by 288%.
A big part of our strategy focused on optimising their product pages. This is an essential element of web design as you need to make it easy for people to see the products and navigate through them all, while also ensuring they know how to take action.
In essence, a lot of it comes down to one thing; the layout. You need to look at your site and see if you’ve laid it out expertly for users. Here are a few questions we recommend you ask yourself:
- Do you have clear menus to help them navigate to different pages?
- Is there a central focal point to attract attention as soon as the page loads?
- Can users figure out how to get in touch with you by looking at the page?
- Is the content easy to digest?
- Do you have responsive web design, so your site is optimised for mobile devices?
When you improve the layout of your website, then the design is pretty much given an overhaul. This has a direct impact on your CRO as you will see more and more users staying on your site for longer.
They trust your business as they’ve made preconceived judgments based on your excellent web design. As a result, there’s more chance of converting leads and making sales.
If you feel like you need help improving the layout of your website to optimise your conversions, then take a look at our web design service and get in touch with your brief.
Website takes more than two seconds to load
47% of users believe a website should load within two seconds or less. This seems like a very short time, but with modern technology, most sites should load within an instant. It’s no secret that slow loading times are associated with high bounce rates and a drop in conversions.
Modern consumers don’t want to wait around, particularly when they know there are other sites out there that won’t make them wait. The sad reality is that your conversion rate is poor because of such a tiny mistake.
All you need to do is lower the loading speeds by a fraction of a second, and more users will continue onto your website. It sounds easier said than done, but there are genuinely some fundamental things you can do to reduce loading times and speed up your site.
We strongly suggest you try condensing your site and not having too much content on each page. Particularly if you like using audio/visual content, as these files take far longer to load. On the topic of visual content, you can dramatically reduce loading speeds by optimising all images and videos.
Switching to a better server is also another great thing to try as this leads to quicker loading speeds too. The worst thing you can do is get some cheap and nasty $2 server, and expect to deliver a lightning fast experience for your customers.
In many instances, it won’t matter how fantastic your web design is if your site takes too long to load up. Your bounce rate will continue to rise, meaning you miss out on so many potential sales and enquiries. Thus, a crucial part of CRO is getting your site under that two-second threshold.
It can be very difficult to achieve this, but the target is clear. To see how fast your site is, we recommend using Google’s PageSpeed Insights. This gives you all the data you need.
Failing to track users
A large part of CRO revolves around understanding user patterns and testing out new ideas. We’ll talk about testing later on, but this particular mistake is centred on tracking. Every website should have tracking set up, which means you’re viewing how users react on your site.
You can even set up heat maps that show where their cursors go and what they’re doing. The benefit of this is that you can track a user all the way from entering your site, through to completing an action.
From here, you have the ability to analyse their behavioural patterns and see their journey in full. After tracking multiple users, you may discover that they have certain things in common.
For example, they all came to your site via a pay-per-click ad on Google. Or, they all ended up on the same landing page, while other landing pages on your website didn’t yield the same results. Consequently, tracking allows you to figure out where you’re wasting money, and where the most valuable investments lie.
If all your conversions are coming from your pay-per-click ads, then it’s time to ramp up investments and get more out of them. Likewise, you can look at the landing page that’s bringing the best conversion rate, and try to style other pages like it to elicit the same results.
By failing to track users, you miss out on all of this information. Essentially, you’re playing a guessing game with everyone that visits your site. You don’t have much of an idea how people found your site, how they behaved when they were on it, and the patterns that develop between different users.
Not only that, but failing to track will also mean you don’t see what point users may drop off and leave your site. This is an underrated benefit of tracking as it can zero in on what’s preventing your conversions.
Your tests don’t yield accurate results
A/B testing is the backbone of every conversion rate optimisation strategy. It’s something we spend a lot of time doing with all our clients, and we strongly recommend you learn how to do it as effectively as possible.
If you don’t already know what this is – and you’re not doing it – then the simple definition is that it’s where you compare two versions of the same web page and look at the results. It starts by running the original page and looking at the conversion rate. Then, you alter an element of the page and see if it yields a better rate, and so on.
One of the most common CRO mistakes is that your tests aren’t producing accurate results. How does this happen? It usually comes down to three things:
- The tests aren’t being run for long enough
- You’re not taking the date into consideration
- Your sample size is far too small
Naturally, if a test is only run once, then it could easily throw up different results to one that’s run numerous times for an extended period. To see true validity, you have to run multiple test cycles and analyse the data you receive.
Similarly, the date is more important than you think. For example, websites may see a better conversion rate during a holiday period like Christmas. It stands to reason more users are desperate to buy things during this time so your conversion rate may seem to be better than it is.
Lastly, the sample size is so important. You might never see accurate results if your testing sample is too small. Likewise, we know that having too big of a sample size means you spend far too much time and resources analysing the data. There’s an excellent sample size tool that you can view here, and it helps you figure out the ideal sample you need for accurate results.
Of course, A/B testing can be complicated and take up a lot of your valuable time. You need to keep altering elements of the web page, chart the results, pour through statistics, and figure out the results.
(This is where we come in, ready to lend a helping hand. Our team can tackle the testing, so you get the results you need, and improve your CRO.)
Landing pages aren’t being utilised correctly
Landing pages are specifically set up to covert traffic. Immediately, you can see how they play an integral role in good CRO. The mistake you’re making is that you aren’t placing enough significance on landing pages. You may have too few, or you don’t have any set up at all.
The benefit of a landing page is that you can tailor it to tempt users into completing a specific action. Going back to something we touched upon earlier, it’s all about designing the perfect user journey. A landing page gives you the opportunity to almost map out a journey for a user, and guide them to the conclusion you require.
To get the most out of your landing pages, make sure you have plenty of different ones on your site. They should relate to different products, enquiries, and so on. What’s more, it’s proven that videos on landing pages can boost conversions. So, make sure your pages aren’t packed full of writing, and that you provide useful and engaging content that persuades them effectively.
Adding conversion rate optimisation into your marketing mix should be near the top of your agenda. The more you improve your conversions, the more enquiries and sales you make. It’s a cost-effective marketing method that can help shape your digital strategy.
Understandably, you may not have the time or skillset to do a lot of what’s been mentioned in this article. Which is why we’re more than happy to assist you with any of your conversion needs. We are experts at driving your target audience to your website, and helping you to convert more of them into customers – and we have all the expertise required to allow you to do that under one roof.