Project Work Terms & Conditions


The following term(s) below shall have the following meaning(s):

“Customer” means the organisation or person who purchases services from the Supplier.

“Supplier” means Zest Digital Ltd, 1-3 Kings Meadow, Osney Mead, Oxford, Oxfordshire OX2 0DP.

“Services” The services provided by The Supplier.

“Heads of Terms” The terms and conditions specific to your contract, to which these Terms and Conditions are an appendix of.

“Commencement Date” The date of this agreement, as of date on your accompanying Heads of Terms.

“Website” The location of The Customers website as per the URL specified in the Heads of Terms.

“Agreement” The terms of this document, and Heads of Terms, by which The Supplier and The Customer will be bound.

“Hosting Company” The provider the Supplier will use to host the website on the internet.

“Go-Live” The process of publishing a new website live on the internet or activating programming code.

“Proposal” The proposed design and functional specification of the website.

“Website Scope and Brief” The agreed design and functional specification of the website.

“Change Order” A document which specifies changes to the brief, which fall outside the scope of the original brief and / or requirements.



1.1. The Supplier will use its experience of digital marketing to fulfil objectives outlined within this document to the best of ability. Given variables outside of The Supplier’s control, achievement of the objectives cannot be guaranteed.

1.2. The Supplier shall use all reasonable endeavours to meet any performance dates specified in the initial proposal, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

1.3. The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.

1.4. The Customer shall:

1.4.a. co-operate with the Supplier in all matters relating to the Services;

1.4.b. provide the Supplier with such information and materials as the Supplier may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;

1.4.c. obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start;

1.5. If the Supplier’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):

1.5.a. the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays the Supplier’s performance of any of its obligations;

1.5.b. the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier’s failure or delay to perform any of its obligations as set out in this clause 4.2; and

1.5.c. the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.



2.1. The Supplier’s fees shall be payable by The Customer in advance of the work commencing by direct debit.

2.1.a. the Supplier shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom the Supplier engages in connection with the Services including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by the Supplier for the performance of the Services, and for the cost of any software used specifically for the Customer.

2.2. If the direct debit amount requested is unsuccessful The Supplier and The Customer will be notified by email. The Supplier will attempt to take payment once again within 2 working days of failed payment. If the payment request fails for a second time The Customer will be notified and agrees to make payment immediately via BACS (BACS details below). If payment has not been made via BACS within 5 working days of the second failed payment then The Supplier will suspend The Customer’s service until payment has cleared in full.

Bank: HSBC
Ref: Zest Digital Limited
Account Number: 83966854
Sort Code: 40-35-34

2.3. Cheques are not accepted.

2.4. Without limiting any other right or remedy of the Supplier, if the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, the Supplier shall have the right to suspend all services being provided by the supplier until such payment has been made and cleared in full. Should the Supplier suspend its service the Customer should be aware that this could have a negative effect on their marketing campaign(s) for which the Supplier cannot be held responsible for any direct or indirect impact this has on the Customer. Once a service is suspended, and as part of the Suppliers credit control process, a final demand will be issued to start formal recovery of the monies owed.

2.5. The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part. The Supplier may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.



3.1. Subject to clause 4.3, all Intellectual Property Rights in the Deliverables shall vest and belong to the Customer absolutely, and the Supplier hereby assigns with full title guarantee and free from all encumbrances and rights of third parties all such Intellectual Property Rights in the Deliverables to Customer. The Supplier shall execute all documents and take all actions necessary or reasonably requested by Customer to document, obtain, maintain, perfect or assign its rights to the Deliverables.

3.2. To the extent that any Pre-Existing Work is incorporated into the Deliverables it shall remain the property of the Supplier. The Supplier hereby grants (and if the Pre-Existing Work shall include any third-party materials, procure the grant from these third parties) to the Customer a non-exclusive, transferable, irrevocable, worldwide and perpetual licence to use such Pre-Existing Work as part of the Deliverables.

3.3. The Client grants The Supplier a limited, non-exclusive, non-transferrable, revocable and worldwide licence to access and use the:

3.3.a. Websites;
3.3.b. Materials;
3.3.c. Pages; and
3.3.d. Name, logo, company name and trademark of the Customer,

Solely to provide the Services to the Customer in accordance with this Agreement during the term of this Agreement.



4.1. This agreement is valid until the project work has completed and is for the total price outlined within the referenced document.

4.2. Immediate Notice of Cancellation may be given within 48 hours of the signing of this document by either party in writing (either electronically or by post) addressed to the other at its last known address. Any such notice shall be deemed to have been given or received at the time of transmission.

On termination of the Contract for any reason:

4.2.a. the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt;

4.2.b. the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and

4.2.c. clauses which expressly or by implication have effect after termination shall continue in full force and effect.

4.3. The Notice of Cancellation will be deemed to take effect upon confirmation of receiving notice within the agreed timescale.

4.4. On termination of the agreement the Supplier shall transfer to the Customer all intellectual property of the Customer; the supplier has the right to charge reasonable time and expense for its services based on the rates outlined in this agreement. Charges for any transfer will be agreed between the supplier and the customer before any transfer takes place.



5.1. The Supplier is entitled to change these Conditions from time to time and will display the changed Conditions at


The following table sets out any changes made to the above terms and conditions, in accordance with clause 5 of the Project Terms.

16/07/2020: Change of registered address from Thomas House, Langford Locks, Kidlington, Oxfordshire, OX5 1HR to 1-3 Kings Meadow, Osney Mead, Oxford, Oxfordshire, OX2 0DP.